Refund Policy

1. Our Commitment

At Sachi Coaching, we care deeply about the value you receive from every engagement. We invest significant preparation, energy and personal attention into each coaching relationship. In return, we ask that you enter each program with clarity about the commitment involved and the policy outlined below.

This Refund Policy applies to all one-on-one coaching packages, group programs, workshops, retreats and digital products purchased through this website or associated payment channels.

2. Discovery Calls

The initial discovery call is complimentary. If we mutually agree that we are not the right fit, no charge applies. This call is designed to protect both of us from starting a relationship that would not serve you.

3. One-on-One Coaching Packages

One-on-one coaching packages are non-refundable once your first paid session has been delivered. This is because the value of coaching is created in the container itself — the intake process, session preparation, custom frameworks and dedicated time on our calendar begin immediately upon commitment.

If, for exceptional reasons, you need to pause your engagement, you may request a pause of up to sixty (60) days. Requests to pause must be made in writing at least seventy-two (72) hours in advance of your next scheduled session. Sessions do not expire during a formal pause.

4. Cancellation Before First Session

If you cancel a coaching package in writing before your first session is delivered and within seven (7) days of purchase, you are entitled to a full refund minus any non-recoverable transaction fees charged by our payment processor (typically 2–4%).

After the seven-day window, or once the first session has been delivered — whichever comes first — the package is considered fully engaged and no refund will be issued.

5. Missed and Late-Cancelled Sessions

Sessions may be rescheduled with at least twenty-four (24) hours' notice at no cost. Sessions missed without notice or cancelled with less than 24 hours' notice are considered delivered and forfeited, and are not refundable.

6. Group Programs and Workshops

For scheduled group programs, workshops and retreats, refund windows depend on the timing of your request relative to the program start date:

• More than 30 days before the start date: full refund minus non-recoverable processing fees.

• 15 to 30 days before the start date: 50% refund or full transfer to a future cohort.

• Fewer than 15 days before the start date, or after the program has begun: non-refundable. Transfer to a future cohort may be granted at our discretion in cases of documented medical emergency.

7. Digital Products

Downloadable workbooks, meditations, courses and other digital products are non-refundable due to their nature. Please read all descriptions carefully before purchase. If you experience a technical issue accessing a digital product, contact us within seven (7) days and we will provide replacement access.

8. Failure to Complete a Program

If you disengage from a coaching program without cause — including but not limited to failing to schedule sessions, not responding to communication, or ending the engagement early — no refund will be issued for unused sessions. Our capacity is reserved specifically for you during the agreed period.

9. How to Request a Refund

To request a refund, email us at Misssachi022@gmail.com with your full name, order details, date of purchase and reason for the request. We aim to respond within two (2) business days.

Approved refunds are processed to the original payment method within seven (7) to fourteen (14) business days. Bank timelines may vary. Any currency-conversion differences from your original payment are your responsibility.

10. Exceptional Circumstances

We understand that life happens. In cases of documented medical emergency, bereavement or comparable hardship, we will consider partial refunds or credit toward future services on a case-by-case basis. We reserve the right, at our sole discretion, to grant or decline such requests based on the specifics of each situation.

11. Chargebacks

Filing a chargeback without first contacting us to discuss a refund is considered a breach of these terms and of our coaching agreement. If a chargeback is filed, we will present the signed coaching agreement, session logs and this Refund Policy to the payment provider. Unwarranted chargebacks may also result in immediate suspension of services and future collection actions.

12. Changes to This Policy

We may update this Refund Policy from time to time. Any updates will be posted on this page with a revised 'Last updated' date. The version in effect at the time of your purchase applies to that transaction.

13. Contact

If you have any questions about this policy before making a purchase, please reach out. Clarity now saves everyone stress later.