Privacy Policy

1. Who We Are

Sachi Coaching is a private life-coaching practice operating from India and serving clients worldwide, led by Sachi — a certified professional life coach. When we refer to 'we', 'us' or 'our', we mean Sachi Coaching. When we refer to 'you' or 'your', we mean any visitor to this website or client engaging in coaching services.

This Privacy Policy applies to information collected through our website, coaching intake forms, discovery calls, one-on-one coaching sessions, workshops, downloadable resources, email newsletters and any related communications. By using our website or services, you consent to the practices described in this policy.

2. Information We Collect

We collect information you provide directly to us. This includes your name, email address, phone number, city, country, professional background, coaching goals, and any personal context you choose to share when booking a session, submitting a contact form, purchasing a program or downloading a resource.

During coaching, we may receive sensitive personal information — including reflections on your relationships, career, mental well-being, ambitions and challenges. This information is shared voluntarily by you as part of the coaching relationship and is treated with the highest degree of confidentiality.

We also collect limited technical information automatically when you visit the website, such as IP address, browser type, device type, referring URL, pages visited, and approximate location. This information helps us improve the site's performance, security and user experience.

3. How We Use Your Information

We use your information to deliver coaching services, respond to inquiries, schedule sessions, process payments, send you materials you have requested, and maintain accurate client records. We also use it to send occasional updates about programs, essays, retreats and offers — but only if you have opted in.

Aggregated, anonymised website analytics are used to understand how visitors interact with our content and to improve our services. We do not sell, rent or trade your personal information to third parties for marketing purposes under any circumstance.

4. Coaching Confidentiality

Everything you share within a coaching session is confidential. Session notes are stored securely and are never shared with third parties without your explicit written consent, except where disclosure is required by law or where there is a credible risk of harm to yourself or others.

Coaching is not psychotherapy, counselling or medical advice. Sachi Coaching does not diagnose or treat mental health conditions. If you require clinical support, we may respectfully recommend that you consult a licensed mental health professional in parallel with or in place of coaching.

5. Cookies and Analytics

This website uses a minimal set of cookies and analytics tools to understand traffic patterns, measure the effectiveness of pages, and remember your preferences (such as theme). We do not use invasive tracking, cross-site advertising cookies or third-party ad networks.

You can control cookies through your browser settings. Disabling cookies may affect certain interactive features but will not prevent you from accessing the site. For more details, please review our Cookie Policy.

6. Payments

Payments for coaching packages, workshops and digital products are processed through trusted third-party payment providers. We do not store your full card details on our servers. These providers maintain their own privacy and security policies and are certified under industry-standard frameworks such as PCI-DSS.

7. Data Sharing and Third Parties

We only share your information with trusted service providers who help us operate the business — such as email delivery services, scheduling platforms, hosting providers and payment processors. These parties are contractually required to keep your information confidential and use it only for the purposes for which we disclose it.

We may disclose personal information if required to do so by law, court order, or governmental regulation, or to protect our rights, property or safety, or that of our clients or others.

8. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, comply with legal obligations, resolve disputes and enforce our agreements. Coaching records are typically retained for the duration of the engagement plus a reasonable follow-up period.

You may request deletion of your information at any time by contacting us. Some records may be retained where required by law or for legitimate business reasons such as accounting and tax compliance.

9. Your Rights

Depending on your jurisdiction, you may have rights to access, correct, update, delete, restrict or object to the processing of your personal information, and to receive a copy of your data in a portable format. To exercise any of these rights, please email us at Misssachi022@gmail.com and we will respond within a reasonable timeframe.

You also have the right to withdraw your consent to marketing communications at any time by clicking the unsubscribe link in any email we send you.

10. Security

We take the security of your information seriously and use reasonable administrative, technical and physical safeguards to protect it against unauthorised access, disclosure, alteration or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

11. Children's Privacy

Our services are intended for adults aged 18 and above. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can promptly remove it.

12. International Transfers

Because we serve clients globally, your information may be processed in countries other than the one you reside in. We take steps to ensure that appropriate safeguards are in place whenever data crosses borders.

13. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will revise the 'Last updated' date at the top of this page. Continued use of the website or services after any change constitutes acceptance of the updated policy.