1. Digital Nature of Services
All coaching sessions, workshops, and programs offered by Sachi Coaching are digital in nature. We do not ship physical goods unless explicitly stated in a specific program description (e.g., a physical workbook for a retreat).
Delivery occurs via electronic means, including video conferencing tools (Zoom, Google Meet), email communication, and access to digital portals or cloud storage links.
2. Session Delivery and Scheduling
One-on-one coaching sessions are delivered live at the scheduled time. Upon booking a session or purchasing a package, you will receive a confirmation email with a link to schedule your sessions if you haven't already done so.
It is the client's responsibility to ensure they have a stable internet connection and the necessary software installed to attend the digital sessions. Sachi Coaching is not responsible for missed sessions due to technical issues on the client's side.
3. Access to Digital Products and Programs
For digital products such as workbooks, recorded meditations, or self-paced courses, delivery is typically instantaneous via a download link provided on the success page after purchase and sent via email.
For multi-day programs (like the 11 Days Healing & Manifestation Program), access details, including links to live sessions and preparatory materials, will be sent to the email address provided at checkout at least 24-48 hours before the program start date.
4. Timelines for Delivery
Coaching Packages: You will receive access to the scheduling calendar immediately upon payment confirmation.
Digital Downloads: Download links are provided immediately. If you do not receive an email within 1 hour, please check your spam folder or contact us.
Program Materials: Course materials are released according to the program schedule specified at the time of purchase.
5. Technical Requirements
To receive our services, you must have access to a device with internet capability, a valid email address, and for live sessions, a camera and microphone. We recommend using the latest version of your browser or the dedicated Zoom/Google Meet app for the best experience.
6. Non-Delivery and Support
If you experience any issues receiving your digital materials or accessing a live session link, please contact us immediately at Misssachi022@gmail.com. We aim to resolve all delivery issues within 24 business hours.
7. International Access
As our services are digital, they are accessible to clients worldwide. Please note that session times are typically scheduled in Indian Standard Time (IST) unless otherwise specified. It is your responsibility to convert and attend at the correct local time.
For any questions related to this policy, contact Sachi Coaching at Misssachi022@gmail.com. We aim to respond within two business days.